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Terms and Conditions

Please ensure your contact details (including your email address and phone number) are correct. This will ensure that you receive a prompt response. Brooky's Motorcycle Accessories cannot always correct a fault in an email address, as it is not always obvious. Please also ensure your delivery address is correct when ordering.


Orders and emails are printed off every weekday morning, not on weekends. If you place an order on Saturday, Sunday or Friday afternoon, your order will not be attended to until Monday morning.


Brooky's Motorcycle Accessories offer 30 day 100% satisfaction or a refund on most items subject to the following:

- Goods must be in brand new condition and cannot be used or fitted.

- All packaging must not be damaged or destroyed.

- All brackets and fittings must be returned with the goods and have no markings or evidence of attempted fitting.

- All Electrical items such as CDI, Regulator, and Globes etc are NOT returnable or exchangeable; all items have been checked before dispatch.

- Occasionally a product you request to be specially ordered in specifically for you may not be returnable. We will make the purchaser fully aware of any such item, prior to the purchase.

- In the event of receiving the incorrect item, Brooky's Motorcycle Accessories will exchange or refund the price of the goods and any freight to or from our premises. However, if the buyer would like to exchange an item, Brooky's Motorcycle Accessories will only exchange to the value of the item itself not the postage costs, any difference in price for the exchange item,


All items must be paid for (and confirmed) before shipping.


** PLEASE NOTE: TINTED & IRIDIUM VISORS FOR HELMETS ARE SOLD SEPARATELY.**



SHIPPING


Brooky's Motorcycle Accessories offers $10 National wide Flat Rate for any value order weight under 3kgs. And all orders will be sent via Fastway couriers or Australia Post e-Parcel and require signature on delivery unless instructions are otherwise given. As both methods will deliver directly to the buyer¡¯s nominated address, the tracking # will be email to you directly when the goods have been despatched. Please ensure you use an address where you are during business hours i.e.; working premises.

The postage cost does NOT include freight transit insurance, Brooky's Motorcycle Accessories will email you a tracking number for your delivery, Brooky's Motorcycle Accessories are not responsible for lost or damaged goods during transit, Brooky's Motorcycle Accessories strongly suggest you purchase freight transit insurance for peace of mind. Contact us for details before payment

In-stock goods will be shipped within 2-5 business days.



PAYMENT METHODS


CREDIT CARD


Brooky's Motorcycle Accessories accepts Visa & MasterCard payments via bank hosted eway. All credit card information is entered directly into our banks system and we do not have access to these numbers. There is the facility for Visa Verified and MasterCard Secure to ensure the safest payments possible.


We do NOT accept AMEX or Diners cards


Credit card transactions will be processed immediately and in the event of any out-of-stock items, you will be informed within 2 business days. In the event you wish to purchase an item over the phone, one of our administration staff will process your order for you to complete payment details.



BANK TRANSFER


We accept bank transfer (EFT) or Bank Deposit. Please use your order# as your deposit reference number. As all EFT/Bank Deposit we cannot confirm the funds have cleared until the next business day. Goods will be sent via Fastway Courier or Australia Post, depending on the size of the parcel & Location.



CHEQUE/ MONEY ORDER


Once the order is confirmed and finalised, we will advise a total amount which can be paid for using this method. Goods will be sent via Fastway Courier or Australia Post, depending on the size of the parcel & Location.



** PLEASE NOTE: PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. PLEASE CHECK PRICE AND AVAILABILITY AT TIME OF ORDER OR PRIOR TO ORDERING. **




Last Updated: May 2013